What about insurance?

Your insurance policy is a contract between you and your insurance company. We are not a party to that contract. Allergy and Asthma testing, treatment and immunotherapy are unique services and may not be covered by your health plan. It is your responsibility to familiarize yourself with your benefit plan and be prepared to pay for non-covered services, co-pays, deductibles and/or coinsurance. It is your responsibility to know if your insurance company requires a referral for specialty care. If a referral is not obtained prior to rendered services, you are responsible for the amount charged. It is your responsibility, per your insurance contract, to provide us with a copy of your insurance card(s) at every visit. The parent(s) or legal guardian(s) are required to accompany any minor patient for an office visit. The parent(s) or legal guardian(s) are responsible for any payment due at the time of service. In order to keep our records current, every patient will be required to fill out new demographic information and any other pertinent forms at least once a year. However, please notify us immediately of any change in address, telephone number, or insurance.

What’s your billing policy?

As a courtesy, we will submit claims to most insurance companies whether our providers participate or not. Co-payments, deductibles, and co-insurances are collected at the time of service, as specified by your insurer and plan. Payment is collected at the time of service for self-pay patients. We accept cash, check, MasterCard, Visa, and American Express. You may pay in office, mail, or use our HIPPA compliant patient portal at www.vaaac.com. Please do not use FSA/HAS cards to pay non-medical fees. You will not be reimbursed. There is a $25 fee for returned checks. There is a $35 fee if you miss your scheduled appointment without notice or if you cancel with less than 48 hours notice. You may be required to settle all obligations prior to any further services being rendered.

How soon will you call me back?

Messages left on the voicemail will be addressed in the order of urgency. All messages will be returned within 2 business days.

How do you handle refills?

It is required that you are seen at least once a year for a medical doctor to fill a prescription. Patients with respiratory disease and/or complicated histories may require more frequent visits. We will no longer take medication request by phone. Please contact your pharmacy and have them fax a refill request. Refill requests will be handled within 3 business days. Please plan accordingly and do not wait until you are out.

Do you charge for letters/ forms?

There may be a fee to write specific letters or fill out any forms (FLMA paperwork, school forms, etc.). This is not covered by your insurance and payment is expected at the time of form completion.

What do I need to know about Immunotherapy (allergy shots)?

If you are on allergy shots, our policy requires that you have an evaluation to review your progress every 6 months. Failure to adhere to this policy will prevent new allergy vaccines from being made until you have a visit. To start and/or refill allergy vaccines, all pertinent paperwork must be in place: a signed consent for immunotherapy, a signed refill request , and a signed financial agreement. Furthermore, if you receive injections at another facility: an out of office agreement, a physician agreement and a copy of your injection record is required. An epinephrine device is also highly recommended for any patient that receives injections out of our office. Vaccine refill requests are made in the order that they are received. Please make sure you or your physician order 2-4 weeks before you run out. There will be NO rush orders. If we mail your allergy vaccine, you are responsible for the $10 fee that covers postage, packaging, and USPS tracking. This fee must be paid in full prior to any additional mailings. There is a highly recommended wait time of 30 minutes after receiving your allergy injection. This is for your safety. A serious and life-threatening reaction (Anaphylaxis) can happen at any time during the course of your immunotherapy. It is more likely to happen during this time frame and can be treated immediately if you are in our office. In order to stay on your course of immunotherapy treatment, you are required to have allergy skin testing every 3 years. This is to show the insurance company that you are still allergic so they continue to pay. Also, it is a helpful tool for you and Dr.Vilseck to check on your progress. It is your responsibility to familiarize yourself with your with your benefit plan and be prepared to pay for co-pays, deductibles and/or coinsurance toward vaccines and/or testing.

How long will my visit take?

Expect a thorough exam that can last 2-4 hours. Please eat before your appointment.

What age range to you serve?

We work with ages 5 and up. We do not offer pediatric services.

What should I bring on my to my appointment?

You’ll need to bring a photo ID, insurance card, and copay (we do not accept checks.)

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